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Unmet Potential

Customer Service
2
Customization
3
Integration
2
Innovation
2
Admin Experience
3
Reporting and Analytics
3
End User Experience
4
Learner and Learning Management
2
Job role: 
Coordinator or administrator
Total active learners in your LMS: 
499 or fewer
Third party accreditations: 
Not accredited
Annual revenue in US Dollars: 
$500,001 to $1,000,000
Importance of revenue generation: 
Important
Years reviewer has used this LMS: 
Less than 1 year
Organization type: 
Higher education
Primary use(s) of LMS: 
Continuing education or professional development
Education or training of our own employees or stakeholders
Education or training of our customers (extended enterprise)
Learning approaches pursued: 
Mobile learning
Digital badges
Microlearning
Learning paths
Competency models
Social learning (e.g., through the use of virtual communities)
Self-Paced Learning

This platform offers a good variety of ways learners can engage with content and is simple to learn and use. However, the platform is glitchy. Everything usually works fine, but then something will randomly not function or function improperly. When this happens, getting support is difficult. Once support is on it, they do a good job of fixing it quickly, but it's not easy getting help at the outset. Another important issue is the platform is unclear when deleting something will delete it from the course only or from all the courses. It's not consistent throughout the platform features.This makes it too easy to accidentally delete content for all courses when you are working in an individual course. The platform would be fine for small projects or internal projects, but I would not recommend it for large projects or customer-centric projects.